We moved warehouses, and brought shipping delays
This summer, we had a warehouse sale to coincide with our move to a bigger warehouse! An exciting moment for us as a company, as it meant we could handle more orders and improve customer experience. However, as people came back from summer holidays, the number of orders kept rising (great news, we know!), but this spike in orders, combined with our recent warehouse move has meant our warehouse and operations teams have faced a challenge in shipping every order out on time.
For this reason, some deliveries might be impacted, and some customers might wait a bit longer to receive their order. Our current delivery timeframe is 3 to 6 days. Most orders ship within that window, but some customers may experience additional delays. If your order hasn't shipped within 3 days of ordering, you'll receive an email from us with an update on your shipment. You don't need to contact us or check your tracking, we will let you know if your order is delayed, and when it’s on its way to you. In the meantime, our diligent teams are working overtime, trying to fulfill orders and get your products to you. Thank you for your patience and your trust. Happy snacking!
