Our General Terms and Conditions

1. Scope of validity

(1) The following GTC apply to all orders placed by consumers via our online shops or our KoRo App (hereinafter ‘App’).

(2) For orders placed by entrepreneurs, the GTC for entrepreneurs apply exclusively (II. below). The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.

(3) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who or which, when entering into a legal transaction, acts in exercise of his or its trade, business or profession.

2. Contractual partner, conclusion of contract, correction options

(1)The purchase contract is concluded with KoRo Handels GmbH (hereinafter referred to as ‘we’).

(2) The presentation of the products in our online shop and in our app does not constitute a legally binding offer, but an invitation to submit an offer (order).

(3) By clicking on the ‘Order with obligation to pay’ button in the last step of the ordering process, you submit a binding offer to purchase the products displayed in the order overview. Immediately after submitting your order, you will receive an order confirmation, but this does not constitute acceptance of your contractual offer. A contract between you and us is concluded as soon as we accept your order by a separate e-mail or dispatch the goods, but no later than ten (10) days after you have submitted your offer, unless we expressly reject your offer. Please check the SPAM folder of your e-mail inbox regularly.

3. Technical steps and correction of input errors

(1) As part of the ordering process, you first place the desired products in the shopping basket. There you can change the desired quantity at any time or remove selected products completely. If you have placed products there, clicking on the ‘Checkout’ button will take you to a page where you can enter your details and then select the shipping and payment method. Finally, an overview page opens where you can check your details. You can correct your input errors (e.g. regarding payment method, dates or the desired quantity) by making an entry in the relevant field. If you wish to cancel the order process completely, you can also simply close your browser window or the app. Otherwise, your declaration becomes binding after clicking on the confirmation button ‘Order with obligation to pay’.

4. Contract language, contract text storage

(1) The language(s) available for the conclusion of the contract: English

(2) We save the text of the contract and send you the order data and our GTC in text form. For security reasons, the text of the contract is no longer accessible via the Internet.

5. Terms of delivery

(1) In addition to the stated product prices, which include the applicable statutory VAT, shipping costs may be incurred. You will find more detailed information on any shipping costs incurred in the offers.

(2) We only deliver by dispatch. It is not possible to collect the goods yourself.

(3) We do not deliver to packing stations.

6. Subscription orders

(1) We occasionally offer subscriptions for certain products (product boxes). By ordering a subscription, you authorise us to deliver your product boxes to you at certain intervals (subscription deliveries). The corresponding goods and shipping costs will be charged with each subscription delivery according to your chosen payment method. The total price is calculated according to the respective product box and the selected delivery interval.

(2) Our subscriptions are valid indefinitely, without a minimum term and can be suspended or cancelled by either party at any time and without giving reasons once the minimum purchase has been reached. The minimum purchase consists of two subscription deliveries. Cancellations can be made by e-mail to service@korodrogerie.de. Subscription deliveries that we have already started to execute before receiving your cancellation and have sent you a corresponding dispatch confirmation will still be invoiced.

7. Payment

(1) The following payment methods are available in our shop and the app:

Prepayment: If you select the prepayment payment method, we will send you our bank details in a separate e-mail and deliver the goods after receipt of payment.

Credit card: You enter your credit card details during the ordering process. Your card will be charged immediately after placing the order.

PayPal: In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (‘PayPal’), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further instructions during the ordering process.

8. Retention of title

(1) The goods remain our property until full payment has been received.

9. Right of cancellation

(1) You are entitled to the statutory right of cancellation as described in the cancellation policy.

10. Transport damage

(1) If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you will help us to be able to assert our own claims against the carrier or the transport insurance company.

11. Warranty and guarantees

(1) Unless expressly agreed otherwise below, the statutory liability for defects shall apply. Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop. We are obliged to take back and recycle packaging that is not subject to the German Packaging Act (VerpackG). We are happy to fulfil this obligation. Please send us a note to this effect to our postal address: KoRo Handels GmbH, Hauptstraße 26, 10827 Berlin. Customer service: You can reach our customer service for questions, complaints and objections by e-mail at service@korodrogerie.de.

12. Liability

(1) We are liable for intent and gross negligence. Furthermore, we shall be liable for the negligent breach of obligations, the fulfilment of which is essential for the proper performance of the contract, the breach of which jeopardises the achievement of the purpose of the contract and on the observance of which you as the customer may regularly rely. In the latter case, however, we shall only be liable for the foreseeable damage typical for the contract. The same applies to breaches of duty by our vicarious agents. The above exclusions of liability shall not apply in the event of injury to life, limb or health. Liability under the Product Liability Act remains unaffected.

13. Dispute resolution

(1)The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

14. Protection of minors

(1) By placing your order, you confirm that you have reached the minimum age required by law for the purchase of age-restricted products, including alcoholic beverages. You are obliged to provide truthful information about your age.

(2) KoRo reserves the right to carry out an age verification prior to the dispatch of age-restricted products or to have an age check carried out by the deliverer upon delivery of the parcel. For this purpose, a copy of an official photo ID or the implementation of an electronic age verification procedure or the presentation of an official photo document may be requested.

(3) If you do not successfully complete the age verification process or provide false information about your age, KoRo reserves the right to cancel the order and rescind the purchase contract.

(4) You are liable for all damages and costs incurred by KoRo due to incorrect information or failure to complete the age verification.

15. Reviews

(1) By providing your review via the KoRo Handels GmbH website, via the app or via services and applications of others, you grant KoRo Handels GmbH (a) the non-exclusive, royalty-free, perpetual, transferable, irrevocable right to use, reproduce, publish, publicly distribute and translate this content worldwide in all media known now and in the future; and (b) the right to use the name/trade name you have posted in connection with this content. You acknowledge and agree that KoRo may use your content for promotional purposes by using the name you used for the review or anonymously. You acknowledge and agree that your content is non-confidential and non-proprietary. You confirm that you are the owner of your content.

(2) You expressly agree not to upload, transmit, post, distribute, store, create or otherwise publish any of the following Content of yours on or through the Services:

Content that is false, illegal, misleading, libellous, defamatory, obscene, pornographic, indecent, lewd or salacious, discriminatory (or advocates discrimination against another person), threatening, invasive of privacy or publicity rights, or offensive, inflammatory, fraudulent or otherwise objectionable;
Content that is patently offensive, such as content that promotes racism, bigotry, hatred or physical violence against any group or person;
Content that constitutes a communicative assault on children/young people, or harms the personal integrity of children/young people;
Content that may infringe any patent, trademark, copyright, proprietary right, trade secret or other intellectual property right of any party;
Content that constitutes mass mailings, chain letters or any form of ‘spam’;
Content in and through which you impersonate another person or entity or otherwise misrepresent other content;
Viruses, corrupted data or other disruptive and destructive files
Content that provides instructions for unlawful activities such as manufacturing or purchasing prohibited weapons, violating the privacy of others, or providing or creating computer viruses;
Content that constitutes political campaigning or otherwise contains commercial speech.

(3) We reserve the right to remove content without notice if we believe in good faith that it violates this Agreement in order to protect the rights of KoRo and/or all users of our websites and app. If you do not agree with the removal of your content, you can contact KoRo and raise your objections.

(4) You are entitled to subsequently change or delete your content in compliance with this agreement.

General Terms and Conditions for Business Customers

§ 1 Validity

(1) All deliveries, services and offers of KoRo Handels GmbH (hereinafter referred to as ‘Seller’) are made exclusively on the basis of these General Terms and Conditions of Delivery. These are an integral part of all contracts that the Seller concludes with its contractual partners (hereinafter also referred to as ‘Buyer’) for the deliveries or services offered by it. They shall also apply to all future deliveries, services or offers to the Buyer, even if they are not separately agreed again.

(2) These General Terms and Conditions apply exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) or if the buyer is a legal entity under public law or a special fund under public law.

(3) Terms and conditions of the Buyer or third parties shall not apply, even if the Seller does not separately object to their validity in individual cases. Even if the Seller refers to a letter that contains or refers to the terms and conditions of the Buyer or a third party, this does not constitute agreement with the validity of those terms and conditions.

§ 2 Offer and conclusion of contract

(1) All offers of the Seller are subject to change and non-binding, unless they are expressly labelled as binding or contain a specific acceptance period. The Seller may accept orders or commissions within (14) days of receipt.

(2) The order of goods by the buyer is considered a binding offer to enter into a contract. Unless otherwise stated in the order, the seller may accept this offer to enter into a contract within fourteen (14) days of receipt.

(3) The legal relationship between the Seller and the Buyer shall be governed solely by the purchase contract concluded in writing or in text form, including these General Terms and Conditions of Delivery. This fully reflects all agreements between the contracting parties on the subject matter of the contract. Verbal commitments made by the Seller prior to the conclusion of this contract are not legally binding and verbal agreements between the contracting parties shall be replaced by the written contract or the contract in text form, unless expressly agreed otherwise between the contracting parties.

(4) Additions and amendments to the agreements made, including these General Terms and Conditions of Delivery, must be made in text form in order to be effective. With the exception of managing directors or authorised signatories, the Seller's employees are not entitled to make verbal agreements that deviate from the written agreement. Telecommunication, in particular by fax or e-mail, is sufficient to fulfil the written form requirement.

(5) Information provided by the Seller on the subject matter of the delivery or service (e.g. weights, dimensions) are only approximate unless the usability for the contractually intended purpose requires exact conformity. They are not guaranteed characteristics, but descriptions or labelling of the delivery or service. Customary deviations and deviations that occur due to legal regulations or represent technical improvements are permissible, insofar as they do not impair the usability for the contractually intended purpose.

(6) Each order placed by the buyer constitutes a one-off and self-contained transaction. Acceptance of an order by the Seller does not establish a continuing obligation. Each order is treated independently of previous or future orders, unless expressly agreed otherwise in writing. The Seller is not obliged to accept or fulfil further orders from the same buyer after fulfilling an order. Similarly, the Buyer is not obliged to place further orders with the Seller after placing an order.

§ 3 Prices and payment

(1) The prices apply to the scope of services and deliveries listed in the order confirmations. Additional or special services shall be invoiced separately. The prices are quoted in EUR ex works including packaging, statutory VAT, customs duties for export deliveries as well as fees and other public charges.

(2) If the agreed prices are based on the Seller's list prices and delivery is to take place more than four months after conclusion of the contract, the Seller's list prices valid at the time of delivery shall apply (in each case less an agreed percentage or fixed discount).

(3) Invoice amounts are to be paid within thirty days without any deduction, unless otherwise agreed in writing. The date of receipt by the Seller shall be decisive for the date of payment. If the Buyer fails to pay by the due date, the outstanding amounts shall bear interest at 9% p.a. from the due date; the right to claim higher interest and further damages in the event of default shall remain unaffected.

(4) Upon expiry of the above payment period, the bBuyer shall be in default. During the period of default, interest shall be charged on the purchase price at the applicable statutory default interest rate. The Seller reserves the right to assert further claims for damages caused by default. The claim for commercial interest on arrears (§ 353 HGB) against merchants remains unaffected.

(5) Offsetting against counterclaims of the Buyer or the withholding of payments due to such claims is only permissible if the counterclaims are undisputed or have been legally established or arise from the same order under which the delivery in question was made.

(6) The Seller shall be entitled to execute or render outstanding deliveries or services only against advance payment or provision of security if, after conclusion of the contract, it becomes aware of circumstances which are likely to significantly reduce the creditworthiness of the Buyer and which jeopardise the payment of the Seller's outstanding claims by the Buyer from the respective contractual relationship (including from other individual orders to which the same framework agreement applies).

§ 4 Delivery and delivery time

(1) Deliveries shall be ex works.

(2) Deadlines and dates for deliveries and services promised by the Seller are always only approximate, unless a fixed deadline or a fixed date has been expressly promised or agreed. If despatch has been agreed, delivery periods and delivery dates refer to the time of handover to the forwarding agent, carrier or other third party commissioned with the transport, unless expressly stated otherwise by us.

(3) The Seller may - without prejudice to its rights arising from default on the part of the Buyer - demand from the Buyer an extension of delivery and performance periods or a postponement of delivery and performance dates by the period in which the Buyer fails to fulfil its contractual obligations to the Seller.

(4) The Seller shall not be liable for impossibility of delivery or for delays in delivery insofar as these are caused by force majeure or other events not foreseeable at the time of conclusion of the contract (e.g. operational disruptions of any kind, difficulties in the supply chain), operational disruptions of any kind, difficulties in procuring materials or energy, transport delays, strikes, lawful lockouts, shortages of labour, energy or raw materials, difficulties in obtaining necessary official permits, pandemics or epidemics, official measures or the failure of suppliers to deliver or to deliver correctly or on time despite a congruent hedging transaction concluded by the Seller) for which the Seller is not responsible. If such events make delivery or performance significantly more difficult or impossible for the Seller and the hindrance is not only of a temporary nature, the Seller shall be entitled to withdraw from the contract. In the event of hindrances of a temporary nature, the delivery or performance periods shall be extended or the delivery or performance dates postponed by the period of the hindrance plus a reasonable start-up period. If the Buyer cannot reasonably be expected to accept the delivery or service as a result of the delay, he may withdraw from the contract by immediate written declaration to the Seller.

(5) The seller is only entitled to make partial deliveries if the partial delivery is usable for the buyer within the scope of the contractual purpose, the delivery of the remaining ordered goods is ensured and the buyer does not incur any significant additional expenditure or costs as a result (unless the seller agrees to bear these costs).

(6) The occurrence of a delay in delivery shall be determined in accordance with the statutory provisions. In any case, however, a reminder from the Buyer is required.

(7) If the Seller is in default with a delivery or service or if a delivery or service becomes impossible for whatever reason, the Seller's liability for damages shall be limited in accordance with § 8 of these General Terms and Conditions of Delivery.

§ 5 Place of fulfilment, dispatch, packaging, transfer of risk, acceptance

(1) The place of fulfilment for all obligations arising from the contractual relationship is Berlin, unless otherwise agreed.

(2) The mode of dispatch and packaging shall be at the dutiful discretion of the Seller.

(3) If dispatch of the goods has been agreed and the Seller has not assumed responsibility for transport or installation, the risk shall pass to the Buyer at the latest when the delivery item is handed over (whereby the start of the loading process shall be decisive) to the forwarding agent, carrier or other third party appointed to carry out the dispatch. If dispatch or handover is delayed due to a circumstance for which the Buyer is responsible, the risk shall pass to the Buyer from the day on which the delivery item is ready for dispatch and the Seller has notified the Buyer of this.

(4) Storage costs after transfer of risk that become necessary because the Buyer is in default of acceptance, fails to cooperate or the delivery is delayed for other reasons for which the Buyer is responsible shall be borne by the Buyer. If storage is carried out by the Seller, the storage costs shall amount to 0.25% of the invoice amount of the delivery items to be stored per week elapsed. We reserve the right to assert and provide evidence of further or higher storage costs.

(5) The Seller shall only insure the consignment against theft, breakage, transport, fire and water damage or other insurable risks at the express request of the Buyer and at the Buyer's expense.

(6) Insofar as acceptance is to take place, the purchased item shall be deemed to have been accepted if:

the delivery has been completed
the Seller has notified the Buyer of this with reference to the deemed acceptance pursuant to clause five (5) paragraph six (6) and has requested acceptance
ten (10) working days have passed since delivery or the Buyer has started using the purchased item (e.g. offers the delivery for sale) and, in this case, seven (7) working days have passed since delivery, and
the Buyer has failed to accept the goods within this period for a reason other than a defect reported to the Seller that makes it impossible or significantly impairs the use of the purchased item.

§ 6 Warranty, material defects

(1) The warranty period is one year from delivery or, if acceptance is required, from acceptance. This period shall not apply to claims for damages by the Buyer arising from injury to life, limb or health or from wilful or grossly negligent breaches of duty by the Seller or its vicarious agents, which shall become time-barred in accordance with the statutory provisions.

(2) The delivered items must be carefully inspected immediately after delivery to the Buyer or to a third party designated by the Buyer. They shall be deemed to have been approved by the Buyer with regard to obvious defects or other defects that would have been apparent during an immediate, careful inspection if the Seller does not immediately receive a written notice of defects. With regard to other defects, the delivery items shall be deemed to have been approved by the Buyer if the notice of defect is not received by the Seller immediately after the defect became apparent; if the defect was already apparent at an earlier point in time during normal use, however, this earlier point in time shall be decisive for the start of the complaint period. At the Seller's request, a rejected delivery item shall be returned to the Seller carriage at own expenses. In the event of a justified complaint, the Seller shall reimburse the costs of the cheapest shipping method; this shall not apply if the costs increase because the delivery item is located at a place other than the place of intended use.

(3) If the Buyer fails to carry out the proper inspection and/or notification of defects, the Seller's liability for defects that are not reported, not reported in a timely manner or not reported properly is excluded in accordance with the statutory provisions.

(4) In the event of material defects in the delivered items, the Seller shall initially be obliged and entitled to rectify the defect or make a replacement delivery at its discretion within a reasonable period of time. In the event of failure, i.e. the impossibility, unreasonableness, refusal or unreasonable delay of the repair or replacement delivery, the Buyer may withdraw from the contract or reduce the purchase price appropriately.

(5) If a defect is due to the fault of the Seller, the Buyer can demand compensation under the conditions specified in § 8.

(6) The warranty shall not apply if the Buyer modifies the delivery item or has it modified by a third party without the Seller's consent and this makes it impossible or unreasonably difficult to remedy the defect. In any case, the Buyer shall bear the additional costs of remedying the defect resulting from the modification.

§ 7 Industrial property rights

(1) The Seller warrants in accordance with this section that the delivery item is free from industrial property rights or copyrights of third parties. Each contracting party shall notify the other contracting party immediately in text form if claims are asserted against it due to the infringement of such rights.

(2) In the event that the delivery item infringes an industrial property right or copyright of a third party, the Seller shall, at its discretion and at its own expense, modify or replace the delivery item in such a way that the rights of third parties are no longer infringed, but the delivery item continues to fulfil the contractually agreed functions, or procure the right of use for the Buyer by concluding a licence agreement with the third party. If the seller does not succeed in doing so within a reasonable period of time, the buyer is entitled to withdraw from the contract or to reduce the purchase price appropriately. Any claims for damages by the Buyer are subject to the limitations of § 8 of these General Terms and Conditions of Delivery.

(3) In the event of infringements of rights by products of other manufacturers supplied by the Seller, the Seller shall, at its discretion, assert its claims against the manufacturers and upstream suppliers for the account of the Buyer or assign them to the Buyer. In such cases, claims against the Seller shall only exist in accordance with this § 7 if the judicial enforcement of the aforementioned claims against the manufacturers and upstream suppliers was unsuccessful or is futile, e.g. due to insolvency.

(4) In the event of authorised resale, the simple, non-transferable right is granted to use the product images provided by KoRo on the respective product detail pages (“cropped photo”) exclusively for the purpose of advertising the concerned products. Editing or use for other purposes is not permitted. KoRo reserves the right to prohibit the use of the images in whole or in part at any time. The copyrights remain with KoRo or the respective photographer.

§ 8 Liability for damages due to fault

(1) The Seller's liability for damages, irrespective of the legal grounds, in particular due to impossibility, delay, defective or incorrect delivery, breach of contract, breach of obligations during contract negotiations and unauthorised action, is limited in accordance with this § 8 insofar as fault is involved.

(2) The Seller shall only be liable for damages resulting from intentional or grossly negligent breach of duty. The Seller shall only be liable for simple negligence if essential contractual obligations (cardinal obligations) have been breached. Essential contractual obligations are those whose fulfilment is essential for the proper execution of the contract and on whose compliance the Buyer may regularly rely. In this case, the Seller's liability shall be limited to the foreseeable damage typical for this type of contract.

(3) The Seller shall not be liable for indirect damage, consequential damage or loss of profit, unless this is due to wilful misconduct or gross negligence on the part of the Seller or its vicarious agents.

(4) In the event of liability for simple negligence, the Seller's obligation to pay compensation for material damage and any further financial losses resulting therefrom shall be limited to an amount equal to twice the net purchase price per claim, even if this involves a breach of material contractual obligations.

(5) The Seller shall not be liable for damage caused by force majeure. Force majeure shall include, in particular, natural disasters, epidemics, pandemics, war, acts of terrorism, industrial disputes (such as strikes or lockouts), official orders or other unforeseeable and unavoidable events over which the Seller has no control.

(6) The Seller's liability under the Product Liability Act and for damages resulting from injury to life, limb or health remains unaffected by the above exclusions and limitations of liability.

(7) The above exclusions and limitations of liability shall apply to the same extent in favour of the organs, legal representatives, employees and other vicarious agents of the Seller.

(8) The limitations in clause 8 shall not apply to the Seller's liability for intentional conduct, for guaranteed characteristics, for injury to life, limb or health, or under the Product Liability Act.

§ 9 Statute of limitations

(1) Claims for damages by the purchaser shall become time-barred one year after knowledge of the damage and the person who caused the damage, unless there is intent or gross negligence. The statutory limitation period for claims under the Product Liability Act and for damages resulting from injury to life, limb or health remains unaffected by this.

§ 10 Retention of title

(1) The goods delivered by the Seller to the Buyer remain the property of the Seller until all current and future claims arising from the purchase contract and an ongoing business relationship (secured claims) have been paid in full. The goods and the goods covered by the retention of title that replace them in accordance with the following provisions are hereinafter referred to as ‘reserved goods’.

(2) The Buyer shall store the goods subject to retention of title free of charge for the Seller.

(3) The Buyer shall be entitled to process and sell the goods subject to retention of title in the ordinary course of business until the realisation event (para. 8) occurs. Pledges and transfers by way of security are not permitted. The bBuyer must notify the Seller immediately in writing if an application for the opening of insolvency proceedings is filed or if third parties (e.g. seizures) access the goods belonging to the seller.

(4) In the event of the resale of the reserved goods, the Buyer hereby assigns to the Seller by way of security the resulting claim against the purchaser. The same applies to other claims that take the place of the reserved goods or otherwise arise with regard to the reserved goods, such as insurance claims or claims arising from unauthorised action in the event of loss or destruction. The seller revocably authorises the buyer to collect the claims assigned to the seller in his own name. The Seller may only revoke this direct debit authorisation in the event of realisation.

(5) If the goods subject to retention of title are inseparably processed, combined or mixed with other items not belonging to the Seller, the Seller shall acquire co-ownership of the new item in proportion to the value of the goods subject to retention of title to the other combined or mixed items at the time of combination or mixing. If the combination or mixing is carried out in such a way that the Buyer's item is to be regarded as the main item, it shall be deemed agreed that the Buyer shall transfer proportional co-ownership to the Seller. The Buyer shall hold the sole ownership or co-ownership thus created in safekeeping for the Seller.

(6) If third parties seize the reserved goods, in particular by attachment, the Buyer shall immediately inform them of the Seller's ownership and inform the Seller of this in order to enable the Seller to enforce its ownership rights. If the third party is not in a position to reimburse the Seller for the judicial or extrajudicial costs incurred in this connection, the Buyer shall be liable to the Seller.

(7) The Seller shall release the goods subject to retention of title and the items or claims taking their place if their value exceeds the amount of the secured claims by more than 50 %. The selection of the items to be released thereafter shall lie with the Seller.

(8) In the event of conduct by the Buyer in breach of contract, in particular non-payment of the purchase price due, the Seller shall be entitled to withdraw from the contract in accordance with the statutory provisions and/or to demand the return of the goods on the basis of the retention of title. The demand for return does not simultaneously constitute a declaration of withdrawal; rather, the Seller is entitled to demand only the return of the goods and to reserve the right to withdraw from the contract. If the Buyer fails to pay the purchase price due, the Seller may only assert these rights if he has previously set the Buyer a reasonable deadline for payment without success or if such a deadline is dispensable according to the statutory provisions.

§ 11 IFS Broker

(1) The Seller is IFS certified. Priority is always given to guaranteeing a uniformly high quality standard of the goods. This point is also always part of the core communication with the Seller's customers (e.g. by publishing all product specifications on the website).

(2) The Seller shall endeavour to use suppliers with GFSI-recognised standards. If this is not possible in individual cases, the Seller shall ensure that potential risks are mitigated by maintaining strict internal controls and a risk management system. For each product sold by the Seller, at least one HACCP concept and additional analyses shall be available. In addition, for all goods intended for food retail, the Seller shall work with suppliers who are working towards GFSI-recognised certification such as IFS, BRC or FSSC 22000 and who will successfully complete this certification in the near future. The Buyer acknowledges this and accepts that not all goods originate from certified dealers.

§ 11 Final provisions

(1) If the Buyer is a merchant, a legal entity under public law or a special fund under public law or has no general place of jurisdiction in the Federal Republic of Germany, the exclusive place of jurisdiction for any disputes arising from the business relationship between the Seller and the Buyer shall be the registered office of the Seller. Mandatory statutory provisions on exclusive places of jurisdiction shall remain unaffected by this provision.

(2) The relationship between the Seller and the Buyer shall be governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.

(3) Insofar as the contract or these General Terms and Conditions of Delivery contain loopholes, those legally effective provisions shall be deemed to have been agreed to fill these loopholes which the contracting parties would have agreed in accordance with the economic objectives of the contract and the purpose of these General Terms and Conditions of Delivery if they had been aware of the loophole.

General terms and conditions for the use of vouchers

Purchase

You can purchase KoRo gift vouchers with a predefined value or a customised value.
You will receive the gift voucher a few minutes after completing your order via email, in the form of a PDF file, which can be printed. We will use the email address provided when completing your order/your customer account.
Gift vouchers with a credit balance can be purchased on the online store https://www.koro.com/ie as well as on the country-specific URLs of the online store, using the payment methods offered for voucher purchases (direct payment only, such as PayPal and instant bank transfer). Other payment methods are excluded, such as purchase on account, prepayment, or the use of coupons to purchase another voucher.
Coupons (as part of discounts and special promotions) cannot be used to purchase gift vouchers.
There are no shipping costs for the email delivery of gift vouchers.
To use vouchers:
Visit our online store at: https://www.koro.com/ie or at one of the country-specific URLs.
Add the desired items to the shopping basket and enter the printed voucher code in the relevant voucher field when completing your order.

Conditions for voucher use

Gift vouchers can be redeemed for the purchase of items from the current product range in the online store https://www.koro.com/ie (as well as on the country-specific domains of KoRo Handels GmbH). They cannot be redeemed on other websites or in other online stores. The issuing currency and the redemption currency do not need to be identical.
The voucher amount is not paid out in cash, nor does it accrue interest.
The voucher is generally combinable with other vouchers and discount codes.
If the voucher value is not fully used during your purchase, the remaining amount will remain on the voucher. You can use this credit on one of your next purchases.
If the voucher value is not sufficient for the order, the difference can be paid with another payment method or by entering another gift voucher code. More than one gift voucher code can be used for an order.
The normal statute of limitations applies to purchased gift vouchers, i.e., 3 years from the date of issue until the end of the year.
Gift vouchers can be redeemed as credit in the shopping basket during the normal online ordering process. The total amount, including shipping costs, is deducted from the corresponding voucher amount. The voucher can only be redeemed before the ordering process is completed. A subsequent offset is not possible. The voucher cannot be redeemed by phone, letter, fax, or email.
The voucher can only be used for the purchase of goods and not for the purchase of other vouchers.
Duplication, editing, or manipulation of vouchers is not permitted. We assume no liability for the loss, theft, or illegibility of vouchers, or for misspellings in the email address of the voucher recipient.
The contract is concluded between the buyer and:
KoRo Handels GmbH
Hauptstraße 26 | 10827 Berlin | Germany
Tax number: DE 281415364
Court of registry: Amtsgericht Charlottenburg | HRB: 156 598 B
as the seller.
The voucher is transferable. The seller may make payment to the respective holder with a releasing effect. This does not apply if the seller is aware of or grossly ignorant of the lack of authorisation, legal incapacity, or lack of power of representation of the respective holder.

Right of cancellation

The purchase of a voucher can only be cancelled if the voucher code has not yet been used.
The general rules of the right of cancellation also apply to gift vouchers (see cancellation policy).
For the redemption of gift vouchers, our general terms and conditions and the data protection regulations also apply.
In the event of cancellation of a product purchased partially or wholly with a gift voucher, the payment amount attributable to the voucher will not be paid in cash but will be credited to the voucher. The voucher code remains the same.

Contact
If you encounter any issues using a KoRo gift voucher, please contact us via email at service@korodrogerie.de.

We wish you tasty adventures with your voucher!

Your KoRo team

KoRo Handels GmbH
Hauptstraße 26
10827 Berlin